TK Tool : Frequently Asked Questions

TK Tool : Frequently Asked Questions

EMPLOYEE : 

1. Q :  I forgot my password and my account got locked out. What should I do?
   A : Wait for 30 seconds to 1 minute then try logging in again. If you cannot remember your password, use the FORGOT PASSWORD option. You will then receive an email where you will get a link to reset your password.

2. Q : Tool says incorrect login. What should I do?
   A : Incorrect login happens when the user entered the wrong email address and/or wrong password. If you cannot remember your password, you have an option to use the FORGOT PASSWORD feature of the Timekeeping Tool where you can reset your password.

3. Q : What is the tool's password policy?
   A : The password should have a minimum of 8 characters and must be a combination of uppercase, lowercase, numeric and special characters. A password expires after 90 days. Also, a password must not be reused.

4. Q : Where does the tool get the employee information?
   A : The Timekeeping Tool gets the employee information from the HCMS every 12mn. Make sure that your employee info are updated! These information are :
      - Employee Code
      - Employee Name
      - Email Address
      - Supervisor      
      - Department
      - Department Head

5. Q : What if I forgot to time in/out?
   A : This has to be corrected in the HR system. For HCMS, create a transaction in Manage Time Entry. For HRIS, file a Daily Time Record Problem (DTRP) application. Please see attachments in this article for your reference. 

6. Q : My logs are all time in, no time out. Is that okay?
    A : The Timekeeping Tool records all your logs but HCMS/HRIS only gets the first log as your time in and your last log for the day as your time out.

7. Q : I have more than two logs today. How will this affect my time logs in HCMS/HRIS?
   A : The Timekeeping Tool records all your logs but HCMS/HRIS only gets the first log as your time in and your last log for the day as your time out.

8. Q : I am a new employee and have yet to use the TK Tool, how do I get my credential and login access? 
    A : An auto generated email from time.pioneer.com.ph shall be sent to your official business email on your first day with your initial password. In case you did not receive an email, you can create a ticket in the  Pioneer Service Desk  (https://sam.pioneer.com.ph) or email heldesk@pioneer.com.ph.  You can also try to get in touch with any of the following from the TED Team:  devi.planco@pioneer.com.ph, kristy.ochondra@pioneer.com.ph, elvie.alvarez@pioneer.com.ph

9. Q : I have not yet received my credential and login access to the TK tool, to whom or how shall I request this?
   A : Please create a ticket in the  Pioneer Service Desk  (https://sam.pioneer.com.ph) or email heldesk@pioneer.com.ph.  You can also try to get in touch with any of the following from the TED Team:  devi.planco@pioneer.com.ph, kristy.ochondra@pioneer.com.ph, elvie.alvarez@pioneer.com.ph

10.Q : I have just received my access and credentials to the TK Tool, how can I include my past DTRs prior to being granted access? 
   A : Please get in touch with any of the following from the TED Team:  devi.planco@pioneer.com.ph, kristy.ochondra@pioneer.com.ph, elvie.alvarez@pioneer.com.ph

SUPERVISOR / HEAD : 

1. Q : I have a new employee, how do I request to give him/her credential and login access to the TK Tool? 
  A : An auto generated email from time.pioneer.com.ph shall be sent to your subordinte’s official business email on his/her 1st day with his/her initial password.  In case he/she did not receive an email, he/she can create a ticket in the  Pioneer Service Desk  (https://sam.pioneer.com.ph) or email heldesk@pioneer.com.ph.  You may also get in touch with any of the following from the TED Team:  devi.planco@pioneer.com.ph, kristy.ochondra@pioneer.com.ph, elvie.alvarez@pioneer.com.ph

2. Q : Our new employee have not yet received his/her credential and login access to the TK tool, to whom shall we follow this up?
   A : Please create a ticket in the  Pioneer Service Desk  (https://sam.pioneer.com.ph) or email heldesk@pioneer.com.ph.  You can also try to get in touch with any of the following from the TED Team:  devi.planco@pioneer.com.ph, kristy.ochondra@pioneer.com.ph, elvie.alvarez@pioneer.com.ph

3. Q : Our new employee just started accessing the TK Tool, how can we capture his/her past DTRs?
  A : Please advise the employee to get in touch with any of the following from the TED Team:  devi.planco@pioneer.com.ph, kristy.ochondra@pioneer.com.ph, elvie.alvarez@pioneer.com.ph

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